Flow Controller

About the positionThe Import & Export Planning Team has an outstanding opportunity for a passionate individual to fill a full-time position assuming the role of Flow Controller. This position would be part of the team responsible for managing orders for products manufactured in NAM and exported to various regions plus the management of suppliers from overseas to import finished products to Canada. You would also be responsible for working closely with project managers, customers, operations, suppliers, transportation, and business development to improve E2E lead-times, reduce backlogs, maintain data accuracy, on-time delivery, and reduce the number of reschedules. Within this role, you will also be working on process improvement projects to increase customer satisfaction.Essential Job Responsibilities:Working closely with project managers to understand customer demandsMaintain a good working relationship with IG customers and suppliers to provide updates and manage their requirementsManage, coordinate, and expedite orders with plantsManaging lines within our systems to update logistical requirements and maintain promise date accuracyWorking closely with shipping teams and export logistics team to ensure shipments are arranged accordinglyWorking closely with transportation control tower as needed to ensure shipments are processedInvestigate and process discrepancies and claimsUse tools available to analyze and take action on open ordersImprove on-time delivery, number of reschedules, backlog, and customer satisfactionManage various requests (expedites, cancellations, changes, etc.) through BFO CR's to provide resolution. Improve response time, quality of answer, and customer satisfaction overallArrange for SIMs with accounts and plants as requiredProcess improvement projectsAssist with colleagues' tasks and provide backup support as neededSchedule: Full-timeReq: 0090F4#J-18808-Ljbffr