.American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.About the roleWhat you need to know:Job SummaryThe FNOL Analyst reports to the FNOL Claims manager.The primary purpose of the job is the initial recording of FNOL (first notice of loss) information. The FNOL analyst is responsible for the proper record and processing of this information ("conversion de pre-denuncia") for all LOBs, opening the different coverage affected in each policy, creating reserves, and closing claims at CWP (Closed without payment).All these tasks are conducted based on the initial analysis of the information coming with the FNOL.What we're looking for:Key responsibilitiesData analysis for new claims received.Sise's data validation entered in FNOL module ("Pre-denuncias") as well as selection of the coverage to be affected for recording ("conversion").Initial reserving.Policy application or search in OV.Non-recorded Monthly Review (Claims that have not been registered ("convertidos").Payment of Fees in VBA claims.Documentation and reportingLoss Notice and acknowledgement letter generation then sent via mail to customers and brokers.Policy request and sending it by email to external adjusters, analysts, and support within the OneView tool, in all cases.New claim advised report (obtained from Cognos tool).Customer ServiceProvide an efficient service to our internal clients (handlers, supervisors, and managers) for the claims data Sise transformation.Timely response and indemnity for assigned VBA cases for customer satisfaction.QualificationsBachelor's degree completed or partial progress (min 50 %).Adjusting experience lower-level complexity claims (1 year).Ability to prioritize and multi-task effectively in a fast-paced environment.Ability to communicate information clearly and concisely both verbally and in writing.Computer proficiency.Requires proficiency in Desk Management, phone 'etiquette', time management, and dealing with difficult internal customers.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers