.Act as single POC for assigned CVC dealers on all fleet related items, sales and service; lead communication and resolution with key internal/external stakeholders as appropriate to assist/support dealers.- Fulfill all CVC program responsibilities and required communication with assigned dealers.- Work with CVC dealers to achieve vehicle sales & share objectives by vehicle line.- Work with CVC dealers and facing Ford personnel to promote the sale of end to end Ford Pro Solutions with CVC dealers - Vehicles, Service/Parts, Telematics, Charging, Software, and FIN Simple.- Provide dealer regular updates on key information and breaking news.- Monitor and reinforce CVC Program compliance including resolution of probation issues- Utilize key market share and competitive data to inform dealers and develop robust sales plans- Coordinate CVC dealer certification and resolve probation issues.- Provide consultation on Medium Duty products to encourage dealer emphasis in that segment.- Monitor and reinforce performance and execution of CVC uptime initiatives for commercial customers with Service Managers and Parts Managers including the following:- Mobile Service, Commercial Loaners, Next Day Service Follow Up, Extended Service Hours- Medium Duty Service Capability, FSO National Fleet Parts & Pricing Program- Support local pool companies (B&E, Mobility, Parcel Delivery, Personal Use) to promote Ford products.- Develop, maintain, and foster relationships between pool companies and CVC dealers.- Monitor dealer inventory and aging to prevent excessive days in stock.- Monitor market area Ford share and work with pools in poor performing markets.- Support local accounts and dealers with Competitive Price Allowance (CPA) programs as needed.- Provide CPA programs when necessary to meet competition and develop customer loyalty.- Follow CPA program guidelines to provide market consistency.- Develop relationships with CPA customers to build Ford loyalty.- Coordinate closely with facing NAMs and SAMs to follow CPA rules of engagement.- Conduct Advance Product Meetings, Dealer Training Sessions, and Grass Roots events to train/inform dealer personnel and effectively launch new Ford Pro products & services.- Communicate with Regional Sales Office personnel on a regular basis and attend Regional Staff Meetings to keep Regional personnel informed on CV sales/share and relevant CVC dealer related items.- Review and approve annual CVC business plans with dealers. Manage resolution of CVC Dealer related issues for assigned dealers