At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.
We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.
The role will focus extensively on managing the fraud risk of the North American business as we rapidly expand the XE brand in North America and requires an Analyst who can enable us to transact with our clients safely, effectively and efficiently.
This position in the Digital organization will be a key contributor in helping manage the North American online risk fraud and digital payments for Canada and US. This position requires a person who can roll up their sleeves and make things happen, has strong ACH risk experience in eCommerce / mCommerce environments, and / or has a successful track record in the Digital Payments and/or Online Financial Services environments (web, mobile) with a focus on enabling business and maximizing returns.
**Our principles**
- **AMBITION** - We dream big, try things out and always ask "why not?" and "what if?" We're ambitious in our thinking and our delivery
- **RESPONSIBILITY** - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
- **COMMUNITY** - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community
**What You'll Do**:
- **Analyze,** research and review and decision transfer activity that includes transactions conducted via the ACH/EFT Network, Wire, BillPay and Debit/Credit Card with the goal of identification of potentially fraudulent transactions to reduce fraud loss
- **Monitor and review** the fraud risk generated from various fraud prevention filters and solutions. Develop recommendations to decrease fraud loss, increase revenue and streamline process and procedures
- **Work closely with your Team and other Business Units** including, but not limited to: Accounting, Compliance, Customer Service, Information Technology and Sales on fraud and payment related issues
- **Assist customer service representatives** with questions or issues regarding potentially fraudulent orders
- Utilize various tools to gather, analyze, interpret data from several sources including transactions, authorizations, financial data, third party data providers and online methods and determine if suspicious and/or fraudulent transactions were intended or occurred
- **Conduct follow-up research** and reporting on fraudulent transactions. Keep detailed records of suspicious activity, analyze trends, and communicate security threats to management
- Cancels fraudulent orders and serves as a point of contact between Business Units
**Requirements**:
- Bachelor's Degree required (Criminal Justice field is a plus) and a strong desire to build a career in the fraud industry
- Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus
- Certification (CAMS and/or CFE) is a considered an asset
- Excellent verbal and written communication skills Must be able to meet strict deadlines
- Must possess strong internet research skills along with the ability to navigate multiple systems at once
- Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook
- Persistent and results focused - must be able to deliver results in an environment which requires a high tolerance for ambiguity
- Extensive multi-tasking and prioritization skills - needs to excel in fast paced environment with frequently changing priorities
**Benefits**
IMSS
INFONAVIT
5% Food Vouchers
15 vacation days per year
30 Christmas bonus day per year
Growth within the company
