The Role:In the Fraud Analyst role, you are a critical part of the user experience by ensuring that good, honest users get their points accurately and without interruption, while people who are trying to cheat the system are prevented from doing so. In this role you will help review data and behavior for suspicious activity and action when fraudulent activity is identified per our company terms of service and team guidelines.This position is full time and requires the Fraud Analyst to work every Saturday and Sunday, on a 9am-6pm CST schedule in addition to three assigned weekdays.Scope of Responsibilities:Fluency in written and spoken EnglishDaily review of user accounts and actions based on suspected fraudulent activity, following established processes to mitigate revenue loss and prevent future fraudIdentify activity, behavior, and data that is indicative of fraudulent behavior based on manual review and data analysisSuggest new methods to catch fraud activity early or improve existing processesWork with support and users to ensure a seamless experience, escalating wide-spread issues or trends for immediate responseAchieving daily, weekly and monthly performance expectations consistent with team and department goalsMaintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resourcesBring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishmentsWe know we're both succeeding when:Fraud is minimal, our company and partners are protected against fraud revenue lossUser retention is prioritized, and we are not adding to any user friction for a seamless app experienceIndividual and team performance goals are achievedYou are excited to come to work every day and to tell people that you work at FetchThe ideal candidate:Technically Proficient: Google is your best friendFast Learner: Rapid fire communication works for youAdapts to Change: New things are your vibeOK with RepetitionSelf-Motivated: You bet on you, and win every time!Quantitative and Qualitative Goal Setter: Working fast to meet quotas without sacrificing quality and accuracySeeks Feedback: Even Messi needs a coachMaintains a Positive Attitude: Happiness is more than just an emojiProfessional and Accountable: Not everything can be solved with a memeMaintains Focus: "I'm in the zone"Service Minded: Does what is best for our users, even if it's difficult for usResourceful: You follow life hacksProblem Solving: You know that clearing the cache and cookies is a good place to startTeam Mindset: Gaming is fun. Multi-player gaming is also fun#J-18808-Ljbffr
