POSTE
As a Louis Vuitton Fraud Analyst, responsible for preliminary investigation, real-time monitoring, and analysis of transactions and client behaviors for potentially fraudulent behavior. This function plays a critical role in the execution of the web and client service phone orders Fraud Digital Management program and its responsibility to prevent and detect fraud. Fraud Analysts are also responsible for assessing various situations and identifying risks while adhering to procedures and performance standards. Responsibilities include, but are not limited to: - Using departmental policies, determine if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled. - Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity. - Provide feedback on process and system improvements that are based on changing fraud trends and patterns. - Monitor fraud across our network and serve as a point of contact for critical issues from other team members. - Collect and analyze risk & fraud data and produce monthly reports and summaries. - Provie accurate information to LV Finance organization related to chargeback disputes, Ed-of-day reconciliations, and audit requests.
PROFIL
- Minimum 5 years of experience in Fraud Analysis or related field - Adept at identifying risk or fraud trends and able to communicate findings to mitigate them in a timely manner. - Microsoft Office proficient (Power BI, Excel and fraud screening & payment processing solutions - Proficient in data analytics - Knowledge of E- commerce chargeback process and procedures - Ability to build rapport with clients and peers with excellent follow up skills with the ability to provide constructive feedback to peers and colleagues with value-added input, feedback, and assessment. - Home internet speeds capable of maintaining the quality of work expected to conduct WFH
INFORMATIONS COMPLÉMENTAIRES
Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. All your tasks are not limited and/or restricted to this job description. You must comply with any reasonable requests from your manager to perform any other duties to fulfill your role´s requirements.
