.Are you looking to work for a company where you can make an impact in your life as well as the lives of others? Are you looking for an opportunity to work for a rapidly growing company with room for advancement? At **Support Services Group** Mexico, 95% of leadership are hired from within. Working here, you'll have a job that is both rewarding and engaging. Our mission is to provide the highest quality of support to our customers.Join us today and be part of the fastest-growing call center in town and be part of the Elite SSG team!We are currently looking for a **Fraud Operations Manager**. This position will provide day to day team leadership and work direction to ensure effective and efficient operations, delivery of service/solutions in accordance with established service levels, quality standards, compliance and regulatory guidelines.**What We Offer**:- Outstanding paid training- Opportunity for advancement- Management that cares about your personal and professional development- Contests and bonuses to add extra money to your paycheck, and awesome prizes- Permanent full-time employees are eligible for comprehensive benefits.**Responsibilities will include**:- Provides people management leadership by setting goals, developing staff, managing employee performance, promoting teamwork and handling any/all disciplinary actions, as required- Leads a team and oversees the complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes- Requires strong process management knowledge and understanding of the business and operational function areas supported- Manages team requiring workforce to decision on acceptable level of risk- Moderate to High-risk potential (loss/reputational) for functional area- Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term- Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization- Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution**Job Requirements**:- Excellent Writing Skills- Cryptocurrency or Blockchain experience would be helpful- Strong leadership skills: To help develop management and agents with the ability to teach, mentor, and adapt to an ever-changing environment.- Active Listening & reading comprehension.- Overseeing fraud prevention operations to help drive KPIs.- Previous fraud prevention experience within financial institutions and investigations experience in AML (Anti-money-laundry).- Prior fraud prevention/compliance experience; banking experience preferred