The Fraud Ops Sr Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.
**Responsibilities**:
- Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
- Recommend and implement new work procedures and address and resolve exceptional/unusual issues
- Partner with the operation team(s) and other departments within fraud prevention and loss control
- Contribute to the development of new techniques and processes for the area or function
- Serve as an expert in fraud prevention and loss control, overseeing a segment of the workforce
- Evaluate moderately complex and varied issues with substantial potential impact
- Assume informal/formal leadership role within teams, and coach and train new recruits
**Qualifications**:
- 5-8 years of experience in a related role
- Intermediate to senior level experience in a similar position preferred
- Proven experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Processes card transaction authorization and compensation
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Conocimiento en productos y servicios bancarios.
- Experiência en Riesgo de fraude.
- Comunicación efectiva y liderazgo, interacción con áreas multidisciplinarias.
- Evaluación de procesos, riesgos y soluciones.
- Conocimiento de política de fraudes.
- Conocimiento en regulaciones bancarias.
- Conocimiento SAS y lenguajes de programación
- Inglés intermedio
- Licenciatura terminada.**Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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