About TalaTala is a global technology company building the world's most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions - and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC 's Disruptor 50, and Forbes' Fintech 50 list for five years running. We are expanding across product offerings, countries, and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.**Mission**:Implement and be responsible for the Fraud Prevention Strategy Process for the MarketWork together with Complaints Management to proactively create improvements, controls, and processes to create a significant risk reduction for the Operational riskRecommend strategy, process, and systems changes with clearly articulated tradeoffs, risks, and expected outcomesWhat You'll DoCreate insightful analysis that aids management decision-making, improves performance, and reduces Operational Risk for Tala MéxicoDefine and implement a complete end-to-end E2E Fraud Preventionprocess to manage internal and external approaches (including internal as a company, external entities, internal employees, and First Party partners)Learn and manage operational reports, handle requests for complementary information, ad-hoc analysisor improvementsEnsure monthly reporting of Fraud Prevention effectiveness and prioritize different solutions based on insights and improvement opportunities coming from Operational StatusDevelop a clear and insightful Tala risk matrix considering both present working norms and after outcomes are completedWhat You'll NeedExperience managingFraud Prevention / Customer Service/ Customer Complaints (preferred at a regulatory level)Experience creating and developing policies proceduresExperience in trend analysis and alerts in early fraud and detectionAdvanced English skills**Nice to have**:Experience with Fraud Prevention rolesExperience with regulatory complianceExperience in Customer Service and Problem solverOur vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experiences. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.