Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.An account protection specialist will be focused in detecting, preventing and stopping possible losses for our organization through account analysis and charge validations. Also, responsible for pproving or declining charges requested by establishments or colleagues who are assisting our customers while traveling or in an emergency situation, through detailed analysis in order to prevent possible fraud.Compliance LanguageQualifications - External- Fully bilingual (Advanced english) and adaptability different communication styles- Regulation and policy knowledge, understanding and complying.- Digital dexterity: Navigate between screens, system knowledge, Outlook, Office, etc.- High analysis capacity and risk evaluation- Adaptability and flexibility to work in dynamic environments- Highly committed- Excellent writing and verbal communication skills- Schedule flexibility- Detailed oriented- Ability to work under pressure- Proactivity- Excellent customer serviceJT: STDB1: Vales de DespensaB2: Seguro de Gastos Medicos MayoresB3: Prestaciones superiores a las de la leySalary + bonus + benefitsUltimately, in determining your pay, we'll consider your location, experience, and other job-related factors.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.