We are actively seeking a dedicated **French Service Desk Technician** to enhance our IT support team. In this role, you will provide **French IT support** and ensure efficient troubleshooting for our clients' technical issues, delivering high-quality **service desk solutions**.Key Responsibilities:- Respond promptly to incoming **service desk queries** related to **hardware, software, and network** issues in both French and English.- Accurately document all issues and resolutions in the **service desk ticketing system**, adhering to best practices in **ITIL**.- Collaborate effectively with cross-functional IT teams to ensure timely resolution of technical problems, enhancing the overall **service desk performance**.- Provide training and guidance to users in both French and English on IT processes and tools.**Required Skills**:- Fluency in **French and English**, with strong written and verbal communication skills for effective **service desk interactions**.- Proven experience in **IT support**, specifically within a **service desk environment**.- Familiarity with **ITIL** frameworks and best practices for **service desk management**.- Solid troubleshooting skills for **Windows, Mac, and network issues**, ensuring quick resolution in a **service desk setting**.- Ability to manage and prioritize multiple technical issues, demonstrating excellent **time management** in a **fast-paced service desk environment**.Desired Experience:- Previous experience as a **French service desk technician** or similar role is highly desirable.- Proficiency with **ticketing systems** and remote support tools to effectively assist users.- Strong problem-solving skills and the ability to communicate technical concepts clearly to clients.Why Join Us?By joining our team, you will become a vital part of our **French IT service desk**, committed to delivering exceptional technical support and contributing to the overall success of our organization.If you are passionate about **providing top-notch French service desk support** and thrive in a collaborative environment, we want to hear from you!Pay: $25,000.00 - $30,000.00 per month