Front Desk Receptionist

**About Us**:
EcoCat is a premier boat tour company offering unforgettable experiences on the stunning waters of Cabo San Lucas. With a commitment to excellence and customer satisfaction, we provide thrilling tours three times a day, showcasing the breathtaking beauty and natural wonders of our coastal paradise.

**Position Overview**:
We are seeking a dynamic and customer-focused Front Desk Employee to join our team and serve as the welcoming face of our company. As the first point of contact for our guests, you will play a vital role in ensuring smooth operations and delivering exceptional service from the moment they inquire about our tours to the moment they disembark.

**Responsibilities**:

- Greet guests warmly upon arrival and assist with check-in procedures for boat tours.
- Provide enthusiastic and knowledgeable information about our tour offerings, highlighting key features and answering any questions guests may have.
- Process tour bookings and payments accurately and efficiently, ensuring all necessary documentation is completed.
- Maintain up-to-date knowledge of tour schedules, routes, safety procedures, and any special promotions or events.
- Coordinate with tour guides and boat crew to ensure smooth departure and return for each tour.
- Assist guests with boarding and disembarking the boat, ensuring their comfort and safety at all times.
- Handle guest concerns or complaints with professionalism and empathy, striving to resolve issues to their satisfaction.

Tipo de puesto: Tiempo completo

Sueldo: A partir de $15,000.00 al mes

Horario:

- Incluye fines de semana
- Turno de 8 horas

Lugar de trabajo: Empleo presencial