Ensuring exceptional operations at the forefront of our establishment is the crucial responsibility of the Front of the House Manager. We are seeking an extraordinary candidate who can deliver an exceptional guest experience while also upholding the highest standards of efficiency and company policies.
By maintaining efficient operations at the forefront of the business, where frequent client interactions take place, the Front of the House Manager plays a pivotal role in preserving high levels of customer satisfaction, which is essential for the success of any hospitality enterprise.
Key responsabilities:
Staff Management: Recruit, train, create schedules for, and supervise front-of-house staff members. Ensure that all employees are well-informed about their responsibilities and adhere to service standards.Customer Satisfaction: Swiftly and effectively address customer concerns. Make decisions on how to handle complex service issues. Implement strategies designed to enhance customer satisfaction.Service Quality Control: Regularly monitor service quality through direct observation and by gathering feedback from customers and staff to identify areas for improvement.Compliance: Ensure that the establishment complies with front-of-house operations' health and safety regulations.Financial Management: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.Requirements Bachelor degree in Hospitality Management or related fieldProven experience in a similar role for a minimum of 3 years.Strong leadership skills with an ability to motivate and inspire a team.Excellent interpersonal skills for dealing diplomatically with customers and staff.A keen eye for detail which contributes towards maintaining high standards throughout the front-of-house areas..Knowledgeable about hospitality industry best practices.Proficiency in relevant computer software applicationsDemonstrates exceptional communication skills, both written and verbal, in English and Spanish.Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele.Strong problem-solving skills to handle challenging situations that may arise in a multicultural environment.Proactive approach to identifying and addressing customer needs and concerns.
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