By maintaining efficient operations at the forefront of the business, where frequent client interactions take place, the Front of the House Manager plays a pivotal role in preserving high levels of customer satisfaction, which is essential for the success of any hospitality enterprise.
**Key responsabilities**:- Staff Management: Recruit, train, create schedules for, and supervise front-of-house staff members.
Ensure that all employees are well-informed about their responsibilities and adhere to service standards.- Customer Satisfaction: Swiftly and effectively address customer concerns.
Make decisions on how to handle complex service issues.
Implement strategies designed to enhance customer satisfaction.- Service Quality Control: Regularly monitor service quality through direct observation and by gathering feedback from customers and staff to identify areas for improvement.- Compliance: Ensure that the establishment complies with front-of-house operations' health and safety regulations.- Financial Management: Oversee front-of-house costs budgeting, expense control, and analyze sales data to make informed operational adjustments.
**Requirements**:- Bachelor degree in Hospitality Management or related field- Proven experience in a similar role for a minimum of 3 years.- Strong leadership skills with an ability to motivate and inspire a team.- Excellent interpersonal skills for dealing diplomatically with customers and staff.- A keen eye for detail which contributes towards maintaining high standards throughout the front-of-house areas..- Knowledgeable about hospitality industry best practices.- Demonstrates exceptional communication skills, both written and verbal, in English and Spanish.- Has a solid understanding of cultural nuances and can effectively communicate and connect with a diverse clientele.- Strong problem-solving skills to handle challenging situations that may arise in a multicultural environment.- Proactive approach to identifying and addressing customer needs and concerns.
**Benefits**:- Competitive salary and benefit scheme- Private Health Insurance- Life insurance- Training & Development- Performance Bonus