Organization - Park Hyatt Los Cabos Hotel & ResidencesSummaryThe Front Office Manager oversees the daily operations of the hotel's front desk to ensure a high level of guest satisfaction, efficient check-in/check-out processes, and effective management of reservations.
This role involves supervising front desk staff, managing guest relations, coordinating with other departments, and ensuring a smooth guest experience from arrival to departure.Key Responsibilities:Guest Relations: Greet and welcome guests, address their needs, handle complaints, and ensure a high standard of service at all times.Team Leadership: Supervise, train, and schedule front desk staff to ensure efficient and friendly service.
Conduct regular performance evaluations and provide coaching and support.Reservations Management: Oversee the reservation process, room assignments, and booking confirmations.
Coordinate with the sales and reservations team to optimize occupancy and room rates.Financial Management: Manage daily financial transactions, including billing, room charges, and cash handling.
Prepare daily reports for management and ensure accurate record-keeping.Coordination with Departments: Collaborate with housekeeping, maintenance, and other hotel departments to ensure all guest needs are met and issues are resolved promptly.Guest Experience: Implement and monitor quality standards to ensure exceptional guest experiences.
Gather and respond to guest feedback to improve service quality continuously.Compliance: Ensure front office activities comply with hotel policies, safety standards, and legal requirements.QualificationsBachelor's degree in Hospitality, Business Administration, or a related field.Proven experience in a similar position, ideally in a hotel or hospitality setting.Strong leadership, communication, and problem-solving skills.Excellent organizational and multitasking abilities.Customer-oriented mindset with attention to detail.Advanced English C1+#J-18808-Ljbffr