.A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.**What will I be doing?**As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Supervise the efficient operations of reception including check in/out procedures- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments- Demonstrate a high level of customer service at all times- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities- Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards- Act in accordance with fire, health and safety regulations and follow the correct procedures when required- Act in accordance with policies and procedures when working with front of house equipment and property management systems- Follow and adhere to company brand standards- Assist other departments wherever necessary and maintain good working relationships with Team Members- Work with your Manager to identify a specific project to complete during your internship placement**What are we looking for?**Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members