.DescriptionAbout Us:Umpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.About the Role:The Manager will supervise the Information and Delivery team, which includes Procedure Coordinators, Technical Writers, and Organizational Change Management Support Specialist staff. Additionally, as a manager of managers, this individual will lead and mentor the manager of the delivery team, driving performance, and fostering a collaborative and high-performing work environment. The role involves managing the development, coordination, and implementation of procedures across various departments.Leading a team of Procedure Coordinators and Technical Writers to ensure consistency and accuracy in procedure documentation.Providing guidance, support, and feedback to help manager(s) develop and achieve their performance goals.Implementing a structured ownership and review process involving subject matter experts, legal, and compliance.Coordinating with departments and risk partners to manage and update procedures.Managing the vendor relationship for the technical writing software, ensuring effective communication and collaboration to meet the organization's needs.Establishing and maintaining a Center of Excellence (COE) for the procedure content management software, providing guidance and support to authors and subject matter experts (SMEs) to ensure best practices and high-quality documentation.Communicating procedural changes through monthly calls and other channels.Interacting with Audit and Exams regarding procedures and overseeing the publication and system administration of procedure documents.Demonstrating compliance with all bank regulations for assigned job function and applying to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeping up to date on regulation changes.Following all Bank policies and procedures, compliance regulations, and completing all required annual or job-specific training.Maintaining a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations as applicable to this job description