.DeliverectAs a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business.Your ImpactAs a Deliverect Frontline Support Specialist, your expertise ensures seamless software integration for each unique customer. You'll be the champion for smooth connections with their point-of-sale systems, eliminating technical roadblocks. Empowering users of our solution is your mission.Through a blend of reactive and proactive support, you'll become the crucial link between Deliverect and our valued customers. Your role is not just to troubleshoot challenges but also to anticipate and prevent them. This ensures that customer queries are followed up on and that their relationship with Deliverect is built on trust.Your exceptional communication bridges the gap between internal teams, external partners, and customers across various channels.A Typical DayPrioritize and organize your workload efficiently using advanced project management tools.Actively engage in customer callbacks for ticket resolution queries.Foster a transparent and collaborative work environment through regular updates.Actively participate in cross-functional meetings.Embrace critical thinking to proactively identify and address potential challenges.Thrive in a dynamic environment by continuously adapting to evolving technologies.Your ExpertiseAt least 2 years of experience in technical support or customer service in the tech or SaaS industry.Exceptional verbal and written communication skills.A typing speed range of 50-70 words per minute (WPM).Demonstrated ability to work collaboratively within and across teams.Strong analytical skills with a knack for identifying and resolving technical issues.Adaptability and a commitment to continuous professional development.Willingness to explore innovative solutions.A strong work ethic with a commitment to taking full ownership of tasks.A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.Additional InformationFluency in English and Spanish is required.Shift Pattern: 8am to 8pm including weekends.Hybrid: 3 days from our office in Mexico City and 2 days from your home.Join Deliverect: Where You Shape Tomorrow's SuccessAt Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment.What We Bring to the Table:Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.Learning Opportunities: We invest in your growth with a dedicated learning budget.Diverse Team:Become part of an international team that values diversity.Equal Opportunities at Deliverect:We're committed to creating an inclusive and diverse workplace
