This role will request a good management of excel, reports, data management, cases follow up, excellent English level written and spoken, remote support to customers (very low telephone interaction), very fluid in troubleshooting.Service activity detail:Achievement of process knowledge and ongoing education based on implementation of transformational initiativesCompliance with HP´s policies and guidelinesCase documentation within assigned systems or platforms as per business requiresAchievement of Specific Schedules for coverage of assigned activitiesExcellence in Communication (English + Spanish); Portuguese will be included only based on business requirements upon specific case scenarios discussed & with written agreement between Supplier and HP Project ManagerCustomer Service excellence to HP customers and Internal stakeholders; building good relationshipsSystem knowledge; product experience gained throughout the onboarding timeline, being demonstrated consistently through the duration of the SOWPlanning, implementation, and evaluation of surveysAssurance End to End Site Preparation Readiness through Remote SupportProficiency at Microsoft Office and Internet Browsers (ie. Chrome, Internet Explorer, Edge)Product and/or system troubleshooting for issue routing; product expertise demonstration (mechanical and electrical) preferred in Print industry such as inkjet, printers, digital printing, digital imaging, wide format, 3D or relatedFollowing HP´s guidance on resolving basic system connectivity issuesAchievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality**Salary**: $13,500.00 per month**Language**:- English (required)