.RH : Héctor HernándezPosition : Salesforce Functional AnalystLocation : any state of MexicoIndustry - Sector : SAPWhat you'll do?Key responsibilities of a Salesforce Functional Analyst include but may not be limited to :Requirement gathering and analysis : Collaborating with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.Solution design : Using their knowledge of Salesforce capabilities, the analyst creates functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirementsConfiguration and customization : Working with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design, leveraging out-of-the-box functionality and features, as well as custom development when necessaryTesting and quality assurance : Defining and executing test scenarios to validate that the implemented solution meets business requirements and ensuring quality standards are met.User training and support : Conducting user training sessions and creating training materials to help end-users adopt and effectively use Salesforce.Providing ongoing support and troubleshooting assistanceCollaboration and communication : Maintaining effective communication channels with project stakeholders, including business users, developers, and project managers, to ensure project progress and requirements are well understoodContinuous improvement : Monitoring system performance and user feedback to identify areas for enhancement and optimization, proposing improvements to processes, workflows, or system configurations.What you'll bring :Minimum qualifications and skills required for the Salesforce Functional Analyst role :5 to 7 years' experience in Salesforce implementation projects and understanding of integration capabilities with other systems.Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are often preferred.In-depth knowledge of Salesforce features, functionalities, and best practices.Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.Experience in gathering requirements and conducting business process analysis.Familiarity with agile methodologies and project management concepts.Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.Nice to Have Skills :SAP certification(s) preferredSoft skills :Work Underpressure, Quality at work, Results OrientedWhat can YOU expect in a career with Capgemini?Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients