RH : Héctor Hernández
Position : Salesforce Functional Analyst
Location : any state of Mexico
Industry - Sector : SAP
What you'll do?
Key responsibilities of a Salesforce Functional Analyst include but may not be limited to :
Requirement gathering and analysis : Collaborating with business users to elicit and document their requirements, ensuring a comprehensive understanding of their needs and objectives.
Solution design : Using their knowledge of Salesforce capabilities, the analyst creates functional specifications and design documents to outline the proposed solution, ensuring alignment with business requirements
Configuration and customization : Working with system administrators and developers to configure and customize Salesforce according to the agreed-upon solution design, leveraging out-of-the-box functionality and features, as well as custom development when necessary
Testing and quality assurance : Defining and executing test scenarios to validate that the implemented solution meets business requirements and ensuring quality standards are met.
User training and support : Conducting user training sessions and creating training materials to help end-users adopt and effectively use Salesforce.
Providing ongoing support and troubleshooting assistance
Collaboration and communication : Maintaining effective communication channels with project stakeholders, including business users, developers, and project managers, to ensure project progress and requirements are well understood
Continuous improvement : Monitoring system performance and user feedback to identify areas for enhancement and optimization, proposing improvements to processes, workflows, or system configurations.
What you'll bring :
Minimum qualifications and skills required for the Salesforce Functional Analyst role :
5 to 7 years' experience in Salesforce implementation projects and understanding of integration capabilities with other systems.
Salesforce certifications, such as Salesforce Certified Administrator or Salesforce Certified Platform App Builder, are often preferred.
In-depth knowledge of Salesforce features, functionalities, and best practices.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Experience in gathering requirements and conducting business process analysis.
Familiarity with agile methodologies and project management concepts.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Nice to Have Skills :
SAP certification(s) preferred
Soft skills :
Work Underpressure, Quality at work, Results Oriented
What can YOU expect in a career with Capgemini?
Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
Capgemini offers a competitive compensation and benefits package.
Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because
Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart : Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.
All applications welcome and will be considered based on merit against the job and / or experience for the position
#J-18808-Ljbffr