At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 50,000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company's potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth. Dare to make an impact?YOUR ROLELocated in Mexico, our Global Business Service center is supporting the HR related activities in Latin America and North America. The main objective of this position is to ensure high quality, punctual service delivery and foreseen for process improvements and simplifications.Support the HR Systems & Contact Center processes for employee's personal development within the HR Tools and Systems and act as 1st escalation level for process execution.Continuously identify potential and self-initiatively improving the existing processes.Participate in global initiatives and projects related to HR Systems & Contact Center.Work directly with managers, and other HR employees.High oriented to analyze information details for a proper procedure.Assess the root cause of problems and inform employees of measures to resolve the problems (remote support).This position requires follow-up (ticket) with employees to ensure completion of tasks within specified performance parameters (SLA's).YOUR SKILLSAdvanced Conversational EnglishHigh Customer Service OrientedBachelor's degreeIntermediate Excel (dynamic tables)Problem solverIntermediate Microsoft package knowledgeDesirable HR System knowledge: SAP, CRM, CornerstoneAt Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.#J-18808-Ljbffr