**Job Description**:
In this role, you will support the effective use of personnel, material, and equipment. You will participate in training and developing of hourly team members and participate in the development of highly effective teams. You will also support Global Manufacturing Systems (GMS) processes and serves as a resource supporting launch and pilot activities in assigned areas in addition to the following responsibilities:
- Helps meet or exceed production cost schedule and maintains quality requirements
- Maintains awareness of quality standards, and communicates department quality goals, and leverages resources to solve quality issues
- Builds and maintains good working relationships with employees, union and management
- Understands and consistently administer the National and Local Agreements between General Motors and the United Auto Workers Union
- Implements and follows systems that prevent reoccurrence of known issues
- Promote safe work practices and achieve objectives for ergonomics, health and safety and housekeeping
- Motivates, trains and develops employees to effectively perform their jobs utilizing standardized methods
- Ensure team members receive adequate JIT (job instruction training)
**Additional Job Description**:
- Act as a link between the different departments and the GBS service site.
- Attend customer requirements in their native language.
- Attend customer phone calls and perform the standard survey.
- Provide to the customer the work order number.
- Input work orders in Maximo System.
- Activity KPI´s analysis and follow up.
- Use GMS principles to deliver all services activities required by the costumers.
- Execute activities on time to deliver quality service to the customers.
- Support the champion of BPD & Perform different tasks in their area of responsibility to achieve BPD Goals.
- Promote teamwork in the Group.
- Communicated efficiently & continuously with their customers and leaders.
- Promote the Continuous improvement in all the activities or process to be developed.
- Implement and Standardize work procedures.
- Support main activities in all areas of opportunity to provide GBS Mfg. Services based on the core business.
- Ensure compliance with internal controls requirements.
- Work to achieve BPD objectives
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.