.**Responsibilities**:You will work on aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives. Your role may also require working within an influence model.**What you will do?**- Implement the People Services activities on time based on People Services Migration Methods and GMS principles.- Execute activities on time to deliver quality service to the customers.- KPIs Management (Ensure delivery of services as stablished in the Global metrics- quantitative and qualitative)- Actively Identify opportunities in the operation processes/workflows and take advantage of analytics to implement improvements solutions- Quality assure analysis and support and develop the analytical skills of individual team members and the wider team- Use analysis to produce fresh, cutting-edge insight, both for projects and process.- Promote the continuous improvement in all the activities or processes to be developed.- Identify new areas of opportunity to provide GBS People Services along with the People Services Migration team- Keep continuous communication with stakeholders.- Maintain and improve KPI integrity.- Ensure delivery of services attributed to his/her responsibility under Global metrics stablished - quantitative and qualitative; - Deal with confidentialemployee information in the day-by-day activities**Work Appropriately**Hybrid.**Required Qualifications**:- End to End process Management (process optimization, workflow development and management)- Autonomy- Self-starter / Self-motivated with ability to work both independently and as part of a team.- Composure - Ability to work under pressure.- Costumer Orientation - address complex queries to final resolution.- Stakeholder Management - Foster a health relationship- Analytical Thinking / attention to detail; - Global Perspective Company Acumen- Analytical process paperwork management- Deal with confidential employee information in the day-by-day activities**Knowledge / Qualification**:- College education degree (Complete) Mandatory- Language skill: Fluent in English (Desired)/ Fluent in Spanish ( Mandatory)- Proficiency in MS Office - advanced are mandatory- Desired Knowledge: Excel Macro / Power BI / KnimeJust so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors