DescriptionAs a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software, and consumables is key.Applying your interpersonal skills, creativity, and can-do attitude is meaningful. The ability to help with solving customer problems and a dedication to deliver the highest levels of customer service is how you will build customer success.Due to client locations, we will consider candidates within the CDMX or Coatzacoalcos, Veracruz region.Your Role:You will be responsible for supporting our GC / HPLC customers with on-site installation, implementation, maintenance, and repair of company and multi-vendor systems solutions.Installs and optimizes hardware/software/network products and configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repairs.Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.Delivers fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.Trains other field engineers and customers in the solutions.QualificationsA Bachelor's or Master's degree within the science field (chemistry, analytical chemistry, biochemistry, biotechnology, or similar).1+ years of experience in a similar position or experience as an end user in GC / HPLC systems.Experience with troubleshooting and problem-solving.Experience with Agilent solutions is desired but not crucial.Verbal and written communication is clear, encouraging, and timely.Confirmed English language proficiency in written and speaking skills.You enjoy traveling and visiting customers; travel is required 60% of the time.Additional DetailsThis job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location.Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc.Agilent is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.Travel Required: 60% of the TimeShift: Not specifiedDuration: No End DateJob Function: Services & Support#J-18808-Ljbffr