Ensure that reputable suppliers are in place for handling day-to-day cross-border and trucking needs.Become knowledgeable on MEC's capabilities and success stories within the client's industry of focus.Develop new customer relationships with companies within the industry of focus and geographically related to the district/area where the employee is located.Drive contract management process and be responsible for accurately and timely quotations for assigned customers using general tariffs provided by product leaders and based on knowledge of customer buying triggers and/or target/market rates.
Must work closely with Director of Account Management, Sales heads, and Ops to ensure that all pricing is aligned as needed.Responsible for developing, maintaining, training, certifying, and re-certifying all full-time, part-time, and 3rd party payroll employees who handle assigned customers on CSOPs (Customer Specific Operating Procedures).Define and implement client-specific SOPs and ensure that they are being adhered to throughout the MEC Organization at regional and local levels.Responsible for ensuring that all customer requested milestones and metrics are being met to exceed client expectations.
Work closely with origin or destination stations to identify and solve any root cause issues that may be leading to service failures.Organize and lead local Customer Business Reviews.Other duties as assigned by management.Management ResponsibilitiesThis position could supervise up to 4 full-time employees and may supervise temporary employees from time to time based on volumes.Qualification RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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