.Elite Alliance is actively recruiting for a General Manager in our Mexico division, Destination Club Management, for Aflora, our newly managed property in Tulum, Quintana Roo, Mexico. Aflora offers 211 luxury units distributed through magic apartment towers, loft village and Luxury villas spanning three hectares of verdant jungle.The General Manager is a key strategic position interacting with owners, guests, leading management and team members, to ensure world class owner and guest experience by providing personal, hospitable and knowledgeable services. This position is responsible for the property's overall operating activities including expense, cost and margin control, and monthly, quarterly, and annual financial goal management. The General Manager will provide leadership and support to the Asociación Civil, Developer and provides overall direction, management, and leadership to all departments in the property including owner and guest relations and services, maintenance, housekeeping, security, rental program and local service providers.The General Manager will serve as the primary point of contact for all owners and guests as well as Developer.The objectives of this position are to ensure sound leadership, accountability, operational efficiency, cost control and profitability.**Essential Functions and Responsibilities**- Promotes a positive, warm, professional, and unique experience.- Possess a thorough knowledge and understanding of community operations, property grounds and history, amenities, on-site venues such as food and beverage and spa, local destinations, events, and activity information.- Plan activities and assign responsibilities to achieve the most efficient operating model.- Collaborate with areas outside the property, such as travel agencies, suppliers, plan events or conferences, tour operators, and transportation companies, among others.- Establish training and training programs for employees.- Ensures that operational performance is maintained in accordance with policies, procedures, and guidelines to reflect the unique philosophy of the community and in accordance with laws, regulations and best practices.- Assures that standard operating procedures are created and implemented in a consistent manner and that team members are trained and well-equipped.- Assist in the coordination of all community/ Asociación Civil activities for owners and guests.- Serve as the liaison between Elite Alliance Hospitality, /Developer, Asociación Civil owners and guest.- Ensures that owner and guest satisfaction standards are maintained and exceeded and works with team members to facilitate the creation of exceptional experiences for guests.- Ensure that all equipment is maintained in good, safe working condition, inspections are up to date and preventative maintenance programs are in place and being monitored.- Coordinate, evaluate and review contract services relevant to the area of responsibility