Company DescriptionNovotel Canberra, nestled in the vibrant heart of Australia's capital, is a premier hotel renowned for its modern elegance and exceptional service. Part of the global Accor hotel group, Novotel Canberra blends contemporary design with warm hospitality, offering a range of stylish accommodations, versatile event spaces, and a variety of dining options. With its prime location near major attractions, cultural landmarks, and business districts, the hotel provides both business and leisure travellers with a seamless and enriching experience, making it a preferred choice for those seeking comfort and convenience in Canberra.Job DescriptionWe are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra. As the General Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment.Key Responsibilities:Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture.Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively.Financial Performance: Manage the hotel's financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results.Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards.Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation.Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel's profile and reputation.Qualifications:Proven experience as a General Manager within the hospitality industry, preferably in a hotel setting.Strong leadership skills with a track record of successfully managing and developing teams.Excellent financial acumen with experience in budgeting, forecasting, and revenue management.Exceptional customer service skills with a passion for delivering outstanding guest experiences.Strong communication and interpersonal skills, with the ability to build relationships with guests, team members, and stakeholders.A degree in Hospitality Management, Business Administration, or a related field is preferred.Diversity, equity and inclusion are paramount to us, and our ambition is to attract, recruit, develop and promote talent.We invite only qualified candidates with full Australian working rights to apply now.
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