The Branch Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to grow sales and client base in coordination with the consumer sales team.
The overall objective of this role is to grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
**Responsibilities**:
- Responsible for the administration of the branch in the sales, service, control and management of human resources
- Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
- Execute planning and budgeting activities to ensure branch annual goals are met
- Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
- Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
- Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
- Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
- Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 5-8 years of relevant experience required
- Previous experience in banking or financial industry preferred
- Proven experience managing teams
- Consistently demonstrates clear and concise written and verbal communication skills
- Consistently demonstrates analytic skills
**Education**:
- Bachelor's Degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
- **Job Family Group**:
Consumer Sales
- **Job Family**:
Branch Sales
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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