Descripcin del empleo Are you ready to grow your dream career while making others' vacation dreams come true Marriott Vacations Worldwide is a world premier organizatir Vacation Ownership with resorts at destinations around the globe.
Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Position responsibr all tod and beverage operations, which includes all culinary, restaurant, beverage and room service operations.
Oversees guest and employee satisfaction, maintaining standards and meeting or exceedinancial goals.
Demonstrates knowledge and proficiency of all applicabod and beverage laws and regulations.
Develops and implements business pod and beverage.CANDIDATE PROFILEEducation and Importante empresa High school diploma or GED; 4 years Importante empresa in tod and beverage, culinary, or related professional área.OR 2-year degrom an accredited university od Service Management, HoteI and Restaurant Management, Hospitality, Business Administration, or related major; 2 years Importante empresa in tod and beverage, culinary, or related professional área.CORE WORK ACTIVITIESDeveloping and Maintaining Budgets Develops and manages anancial, employee engagement and guest satisfaction plans and actiod and Beverage departments.
Maintains a positive cost management indr kitchen and restaurant operations.
Utilizes budgets to understanancial objectives.Leadiod and Beverage Team Manages tod and Beverage departments Supervises and manages employees.
Manages all day-to-day operations.
Understands employee positions well enough to perform duties in employees' absence.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sounancial/business decision making; demonstrates honesty/integrity; leads by example.
Oversees all culinary, restaurant, beverage, room service operations and banqueting & catering operations.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passir providing service.
Provides excellent customer service to all employees.
Responds quickly and proactively to employee's concerns.
Provides a learning atmosphere withcus on continuous improvement.
Provides proactive coaching and counseling to team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Monitors and maintains the productivity level of employees.
Develops specific goals and plans to prioritize,organize, and accomplish work.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.Ensuring Exceptional Customer Service Provides excellent customer service.
Responds quickly and proactively to guest's concerns.
Understands the brand's service culture.
Drives alignment of all employees, team leaders and managers to the brand's service culture.
Sets service expectatior all guests internally and rnally.
Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
Verifies all banqunctions are up to standard and exceed guest's expectations.
Provides services that are above and beyor customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidancedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, drives, and verifies standards are meeting the expectations of the customers on a daily basis.Managing and ConductingHuman Resource Activities Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Conducts performance reviews in a timely manner.
Promotes both Guarantee ir Treatment and Open Door policies.
Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
Identifies the educational needs of others, develormal educational or Confidencial programs or classes, and teaches or instructs others.
Develops an action plan to attack need áreas and expand on strengths based on employee engagement and guest satisfaction results.Additional Responsibilities Complies with all corporate accounting procedures.
Analyzes information and evaluates results to choose the best solution and solve problems.
Drives effective departmental communication and information systems through logs, department meetings and property meetings.
