**Company Overview**
At Naya Homes, we're building a vacation rental management company that helps homeowners increase their financial returns and remove their operating burden while providing guests with magical stays. As we scale, we will be uniquely positioned to leverage our data to provide additional services to homeowners and developers while we unlock a new asset class in Latin America.
**Role Overview**
We are seeking a dedicated and experienced Housekeeping Manager to oversee the housekeeping operations of our properties. The Housekeeping Manager will be responsible for scheduling check-out cleans, midstay cleans, refreshes, and deep cleans, while ensuring adherence to company standards and protocols. Additionally, the Housekeeping Manager will be accountable for the profitability of each clean, training and development of the housekeeping team, and maintaining compliance with company standards.
Key Responsibilities:
- Schedule and coordinate all housekeeping activities including check-out cleans, midstay cleans, refreshes, and deep cleans.
- Ensure proper assignment of tasks using company software and monitor completion rates by each housekeeper.
- Maintain high standards of cleanliness and presentation in all properties.
- Oversee the housekeeping supervisor and housekeepers, providing guidance, support, and training as needed.
- Monitor and manage cleaning revenue, cleaning costs, and transportation costs to optimize profitability.
- Implement and enforce company standards, protocols, and safety procedures.
- Conduct regular inspections to ensure quality control and guest satisfaction.
- Address any guest concerns or issues related to cleanliness promptly and effectively.
- Collaborate with other departments to ensure seamless operations and guest satisfaction.
- Develop and maintain relationships with vendors and suppliers to ensure quality service and cost-effectiveness.
- Implement strategies to improve efficiency, productivity, and cost-effectiveness of housekeeping operations.
- Manage the rotation and scheduling of the housekeeping team to ensure adequate coverage and optimal performance.
Key Performance Indicators (KPIs):
- Correct assignment of all tasks in the company's software.
- Percentage of tasks marked as complete by each housekeeper.
- Unit cleanliness rating by each guest (via platforms like Airbnb).
- Cleaning revenue and cleaning cost.
- Transportation cost.
- Rotation and performance of the housekeeping team.
Why You Might Be Excited About Us
- We are transforming the Latin American vacation and short-term rental market by building the first large-scale, tech-first property management company. We're well funded and plan to move very quickly in a market offering enormous opportunities.
- We're building a new asset class in Latin America. Once we've built a foundation of supply, our data will enable us to build products that will fundamentally change how people own and use vacation and short-term rentals.
- We are also building a world-class hospitality brand that will provide magical stays and the many destinations we will be launching over the next months and years
- You like to travel to amazing destinations and enjoy unique stays
- We're small, so you'll be able to contribute over big areas of our product and have an immense impact on our business
- You will have the opportunity to grow in the organization. You will have the opportunity to closely work with the experienced founders and have an active say in the direction of the company
Why You Might Not Be Excited About Us
- We're small and we're building from the ground up, so if you like more established companies, it's not (yet) the right time. Here you'll help us define and build our company's culture and infrastructure
- Since we're an early-stage startup, projects and priorities may shift and we will need to move fast
- Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.
About You
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 3 years of experience in housekeeping management or similar role.
- Strong leadership and communication skills.
- Excellent organizational and time management abilities.
- Proficiency in housekeeping software and Microsoft Office Suite.
- Knowledge of industry standards and best practices.
- Ability to multitask and work effectively under pressure.
- Attention to detail and commitment to quality.
- Flexibility to work weekends, holidays, and evenings as needed.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $30,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
- Seguro de gastos médicos mayores
- Vales de despensa
Lugar de trabajo: Empleo presencial
