**General Information**:- Country/Region- Mexico- Province/City- San Miguel de Allende, Gto.- Location- Rosewood San Miguel de Allende- Department- Rooms - Front Office- Job Type- Full-time Permanent- El Gerente de Calidad es responsable de monitorear, en coordinación con los Gerentes Departamentales, la correcta aplicación de políticas, estándares y procedimientos relacionados con el Servicio a Huéspedes. Debe llevar a cabo auditorías internas en áreas donde se pueda verificar la operación y el servicio prestado al huésped. Los resultados de las auditorías deben cuantificarse y comunicarse a las áreas con reportes que permitan analizar las áreas de oportunidad. También gestiona programas de monitoreo de oportunidades recurrentes que permiten una mejora continua. Está directamente involucrado en la operación diaria del hotel.**About Us**:- When it opened on January 20, 2011, the new Rosewood San Miguel de Allende heralds in a 21st Century's version of a renaissance in one of the most historic of Mexican towns. The new resort pays homage to San Miguel de Allende's storied past while staying true to Rosewood's philosophy of providing guests with a memorable experience of unparalleled luxury and understated elegance. Cradled within the historic heart of downtown and just blocks from El Jardin, Rosewood San Miguel de Allende features 67 beautifully appointed guest rooms and suites and 7 luxurious and comfortable residences. All rooms and suites offer spacious living areas, wood-beamed ceilings, thoughtful appointments and furnishings of the finest Mexican craftsmanship. The resort includes a "Sense, A Rosewood Spa®", state-of-the-art fitness facilities, 1826 Restaurant, Luna Rooftop Tapas Bar, large indoor and outdoor event space, luscious gardens, and a unique outdoor amphitheater. With respect and reverence for the history, culture and creativity of the colonial city of San Miguel, designated as a UNESCO World Heritage Site by the United Nations, the resort embraces Rosewood's A Sense of Place® philosophy and reflects the town's existing charm, scale and architecture. Days can be spent exploring the cultural riches of San Miguel, including breathtaking churches, museums and the Instituto Allende situated just next door; browsing through the city's many galleries and mercados; relaxing in one of the resort's unique pools or on-site gardens; or, indulging at Sense,A Rosewood Spa®.