Gerente De Call Center

We're looking for our new member as **Sr Manager**!**Roles**:- As main function, you'll be responsible for ensuring the efficiency, effectiveness in the assistance operations.- Anticipate and launch recruitment sessions in alignment with clients, local HR and training.- Counsel and support direct reports on day-to-day business activities and align priorities.- Ensure the following meetings with the team. (Weekly and monthly)- Develop and maintain all procedures related documentation (SOP / Process Flow, guidelines, etc.)- Design and adapt the team organization proactively for the achievement of business and cultural goals.- Monitor performance and build action plans to meet operational targets (Coverage, quality, productivity)- Provide documented and signed targets to all employees.- Create te slide decks with accurate and meaningful information, organize weekly and monthly performance reviews with client managment.- Support clients in ramping up new capabilities and transferring the knowledge.**Minimum Requirements**:- +5 years of experience in the Insurance Operations leadership.- Excellent communication skills in both Spanish and English.- Bachelor's degree in business or related.- High level of emotional intelligence.**Offer**:- $33,000 to $37,000 gross salary according to experience.- Food coupons.- Law Benefits + Life Insurance, Health insurance, saving funds (13% limit)- M-F working days.Be part of our family!Tipo de puesto: Tiempo completoSalario: $33,000.00 - $37,000.00 al mesTipo de jornada:- Turno de 8 horasExperiência:- Call Center: 3 años (Obligatorio)Idioma:- Advanced English (Obligatorio)