.**Location: Zona Rio, Tijuana, Mexico****Company: BPO Technologies****Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM****Compensation: MXN 30,000 to 50,000****About Us**:BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.**Job Overview**:The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.**Requirements**:- 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.- Proven track record in managing sales-driven call center environments and achieving sales targets.- Strong knowledge of Call Centers, Sales, and driving performance.- Types 35 words per minute.- High level of speaking and writing in English- Strong leadership and team management abilities.- Excellent analytical and problem-solving skills- Strong persuasion and negotiation skills.- High level of attention to detail and accuracy.- Effective communication skills, both written and verbal.- Ability to handle confidential information with integrity.- Self-motivated with a positive attitude and a strong work ethic.- Capable of working independently and as part of a team.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Utilizes organizational and time-management skills.- Stay current with industry trends and advancements.- Proficient in using computers, CRM software, and other relevant tools.**Key Responsibilities**:- Supervise and mentor the team to ensure effective performance and development.- Develop and implement strategies to drive sales growth and improve conversion rates.- Conduct regular performance evaluations, provide feedback, and address any performance issues.- Foster a positive and motivating work environment to enhance team morale and productivity.- Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.- Conduct regular sales reviews and develop action plans to address performance gaps.- Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.- Ensure adherence to company policies, procedures, and compliance requirements
