**Location: Zona Rio, Tijuana, Mexico**
**Company: BPO Technologies**
**Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM**
**Compensation: MXN 30,000 to 50,000**
**About Us**:
BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.
**Job Overview**:
The Sales operational leader will be responsible for overseeing the day-to-day operations of the call center sales account, ensuring that sales targets are met and operational efficiency is optimized. This role involves leading a team of supervisors and agents, implementing strategies to improve performance, and maintaining a high level of customer satisfaction.
**Requirements**:
- 4+ years of experience in Call Centers sales, with at least 2 years in a managerial role.
- Proven track record in managing sales-driven call center environments and achieving sales targets.
- Strong knowledge of Call Centers, Sales, and driving performance.
- Types 35 words per minute.
- High level of speaking and writing in English
- Strong leadership and team management abilities.
- Excellent analytical and problem-solving skills
- Strong persuasion and negotiation skills.
- High level of attention to detail and accuracy.
- Effective communication skills, both written and verbal.
- Ability to handle confidential information with integrity.
- Self-motivated with a positive attitude and a strong work ethic.
- Capable of working independently and as part of a team.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Utilizes organizational and time-management skills.
- Stay current with industry trends and advancements.
- Proficient in using computers, CRM software, and other relevant tools.
**Key Responsibilities**:
- Supervise and mentor the team to ensure effective performance and development.
- Develop and implement strategies to drive sales growth and improve conversion rates.
- Conduct regular performance evaluations, provide feedback, and address any performance issues.
- Foster a positive and motivating work environment to enhance team morale and productivity.
- Monitor and analyze key performance indicators (KPIs) to ensure sales targets and performance goals are met.
- Conduct regular sales reviews and develop action plans to address performance gaps.
- Manage day-to-day operations of the call center, including scheduling, workforce management, and quality control.
- Ensure adherence to company policies, procedures, and compliance requirements.
- Optimize operational processes to enhance efficiency and reduce costs.
- Support and improve on quality assurance programs to ensure high levels of call handling.
- Address escalated customer issues and ensure timely resolution.
- Prepare and present regular reports on sales performance, operational metrics, and other key indicators to management.
- Analyze data to identify trends, opportunities for improvement, and areas of concern.
- Develop and deliver training programs for new hires and ongoing development for existing staff.
- Identify training needs and ensure that staff receive the necessary training to perform their roles effectively.
- Lead and participate in projects aimed at improving call center operations or implementing new technologies and processes.
- Coordinate with other departments to ensure alignment and support for project goals.
**Preferences**:
- Degree in Business Administration, Management, or a related field.
- Relevant certifications (e.g., Six Sigma, PMP).
- Proficiency in call center software and CRM systems (e.g., Salesforce, Zendesk).
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
BPO Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $50,000.00 al mes
Pago complementario:
- Bono mensual
Tipo de jornada:
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial