**Location: Tijuana, Mexico**
**Company: BPO Technologies**
**Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM**
**Compensation**:
**About Us**:
BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.
**Job Overview**:
The Human Resources Manager will oversee all HR functions, including recruitment, employee relations, performance management, and compliance. This role is responsible for developing and implementing HR strategies that align with the company's goals and foster a positive work environment.
**Requirements**:
- 4+ years of experience in human resources, with at least 2 years in a managerial role.
- Proven experience in recruitment, employee relations, and performance management.
- Strong knowledge of HR principles, practices, and employment laws.
- Proficiency in HR software and tools (e.g., HRIS, Applicant Tracking Systems).
- Types 35 words per minute.
- High level of speaking and writing in English
- Strong leadership and team management abilities.
- Excellent problem-solving skills and attention to detail.
- Strong attention to detail and accuracy.
- High level of analytical and problem-solving skills.
- Effective communication skills, both written and verbal.
- Ability to handle confidential information with integrity.
- Capable of working independently and as part of a team.
- Can manage multiple projects simultaneously.
- Utilizes organizational and time-management skills.
- Stay current with industry trends and advancements.
- Proficient in using computers, CRM software, and other relevant tools.
**Key Responsibilities**:
- Recruitment & Staffing:
- Develop and execute recruitment strategies to attract top talent.
- Manage the full recruitment cycle, including job postings, interviewing, and onboarding.
- Collaborate with department heads to understand staffing needs and job requirements.
- Employee Relations:
- Address employee concerns and resolve conflicts in a fair and timely manner.
- Promote a positive workplace culture and employee engagement initiatives.
- Ensure communication, notification, and documentation as part of managing the employee exit process which includes; collecting company property, final settlement, benefits, and counseling within compliance of company policies and legal requirements.
- Conduct exit interviews and analyze feedback to improve retention.
- Performance Management:
- Oversee the performance appraisal process and provide guidance on goal setting and evaluations.
- Implement performance improvement plans and support managers in addressing performance issues.
- Develop and deliver training programs to enhance employee skills and career development.
- Compensation & Benefits:
- Manage compensation and benefits programs, ensuring they are competitive and aligned with company objectives.
- Conduct salary reviews and market research to make recommendations for adjustments.
- Administer employee benefits programs and address any related queries.
- Oversee the calculation of compensation, benefits and incentives programs to be compliant with the Labor code.
- Compliance & Policy:
- Ensure compliance with federal, state, and local employment laws and regulations.
- Develop and update HR policies and procedures in line with legal requirements and best practices.
- Conduct regular audits to ensure HR practices are compliant with company policies and regulations.
- HR Strategy & Reporting:
- Develop and implement HR strategies that support the company's overall objectives.
- Prepare and analyze HR metrics and reports to track performance and make data-driven decisions.
- Provide leadership and support in HR projects and initiatives.
**Preferences**:
- Degree in Human Resources, Business Administration, or a related field.
- HR certification (e.g., SHRM-CP, PHR).
**What We Offer**:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
BPO Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $50,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Experiência:
- Lider de Recursos Humanos: 1 año (Obligatorio)
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
