.**Location: Tijuana, Mexico****Company: BPO Technologies****Hours: 9 AM to 6 PM Mon - Fri, Sat 8 AM to 12 PM****Compensation**:**About Us**:BPO Technologies is a leading call center specializing in connecting potential clients with top-tier financial solutions. We leverage our expertise in debt solutions with your contributions to directly impact our clients' financial future. We pride ourselves on utilizing cutting-edge technology and a highly skilled team to deliver excellence. Our dynamic team values collaboration, integrity, and performance. If you are passionate about driving results and thrive in a fast-paced, client-focused setting, we invite you to explore opportunities with us and make a significant difference in the financial services industry.**Job Overview**:The Human Resources Manager will oversee all HR functions, including recruitment, employee relations, performance management, and compliance. This role is responsible for developing and implementing HR strategies that align with the company's goals and foster a positive work environment.**Requirements**:- 4+ years of experience in human resources, with at least 2 years in a managerial role.- Proven experience in recruitment, employee relations, and performance management.- Strong knowledge of HR principles, practices, and employment laws.- Proficiency in HR software and tools (e.G., HRIS, Applicant Tracking Systems).- Types 35 words per minute.- High level of speaking and writing in English- Strong leadership and team management abilities.- Excellent problem-solving skills and attention to detail.- Strong attention to detail and accuracy.- High level of analytical and problem-solving skills.- Effective communication skills, both written and verbal.- Ability to handle confidential information with integrity.- Capable of working independently and as part of a team.- Can manage multiple projects simultaneously.- Utilizes organizational and time-management skills.- Stay current with industry trends and advancements.- Proficient in using computers, CRM software, and other relevant tools.**Key Responsibilities**:- Recruitment & Staffing:- Develop and execute recruitment strategies to attract top talent.- Manage the full recruitment cycle, including job postings, interviewing, and onboarding.- Collaborate with department heads to understand staffing needs and job requirements.- Employee Relations:- Address employee concerns and resolve conflicts in a fair and timely manner.- Promote a positive workplace culture and employee engagement initiatives.- Ensure communication, notification, and documentation as part of managing the employee exit process which includes; collecting company property, final settlement, benefits, and counseling within compliance of company policies and legal requirements.- Conduct exit interviews and analyze feedback to improve retention