Summary
The Restaurant Manager is responsible for overseeing the daily operations of the hotel's restaurant, ensuring exceptional guest experiences, maintaining operational efficiency, and achieving business objectives.
This role requires a dynamic leader who excels in staff management, customer service, and revenue generation while maintaining the highest quality standards.
**Key Responsibilities**:
**Operational Management**
- Plan and oversee all aspects of the restaurant's operations, including dining room and bar services.
- Ensure smooth execution of breakfast, lunch, dinner, and special event service.
- Monitor food preparation, presentation, and portion control to maintain consistent quality.
- Ensure compliance with health and safety regulations and hotel policies.
**Customer Experience**
- Deliver an outstanding dining experience by consistently meeting and exceeding guest expectations.
- Handle guest inquiries, complaints, and feedback professionally, taking appropriate corrective actions.
- Create and maintain a welcoming and upscale atmosphere.
**Staff Management**
- Recruit, train, schedule, and manage restaurant staff, including servers, bartenders, hosts, and support staff.
- Motivate and lead the team to deliver exceptional service.
- Conduct regular performance evaluations and provide coaching or corrective action when needed.
- Foster a positive and collaborative work environment.
**Financial Performance**
- Oversee the restaurant's budget, including payroll, inventory, and operational expenses.
- Develop and implement strategies to increase revenue, control costs, and achieve profitability targets.
- Analyze sales reports and adjust operations as needed to meet financial goals.
- Collaborate with the culinary team to create and update menu offerings that drive sales.
**Qualifications**:
- Bachelor's degree in Hospitality Management, Business, or a related field preferred.
- Minimum of 3-5 years of restaurant management experience, ideally in a luxury hotel or upscale dining environment.
- Strong leadership and team management abilities.
- Excellent interpersonal and communication skills.
- Financial acumen and the ability to manage budgets effectively.
- Exceptional customer service and problem-solving skills.
- Advanced English Level C1