This position provides local IT support services for a large Allegion facility or support region.The Field Service Manager will collaborate with site management on local needs while providing information and data on tickets, service, and project updates.Key Responsibilities:Team Management: Manage and direct a team of 5 or more Field Service Technicians and site leads within the area of responsibility.Project Leadership: Lead assigned projects to drive operational and/or IT improvements.Technical Support: Provide advanced technical support and resolution, primarily at a 2nd level, to end-user issues per Service Level Agreement metrics.Critical Environment Support: Provide immediate technical support and resolution for highly complex environments (i.E., shop floor), after business hours, as necessary.Incident Management: Follow and promote defined incident management procedures including the use of standard ticket management tools.Client Computing Lifecycle: Execute defined client computing lifecycle processes including PC ordering, deployment, and lease refresh within defined performance metrics.Infrastructure Support: Assist with support of network, server, and business infrastructure.Hardware and Software Installation: Install technology hardware and software that fulfill user requests according to standards or requirements.Asset Management: Manage hardware assets and software licenses (i.E., Microsoft) using standard policies and procedures.Talent Development: Develop team members and create a plan for each one.Requirements:A minimum of 5 years of experience in IT field service management.High-level functional and technical working knowledge of Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10), Apple OSX, Microsoft Office Suites (2007-2016), and Microsoft Software (SharePoint, Skype/Teams, Visio).Mobile environment operating systems; Apple iOS, Android, Windows CE.#J-18808-Ljbffr