.**Job Number** 22185120**Job Category** Information Technology**Location** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated area. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.**CANDIDATE PROFILE****Education and Experience**- College degree or equivalent work experience. Possess 2-4 years' experience in like Information Technology position.- Previous experience in Marriott IT.- System-related professional certifications desired.**CORE WORK ACTIVITIES****Managing Technology Needs within Budget Targets**- Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.- Confirms that area is in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.- Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices.- Confirms that technology assets are secured.- Complies with technology-related vendor contracts.**Building and Sustaining Relationships with Customers**- Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.- Provides customer service.- Responds to inquiries from customers/vendors/peer group.- Provides detailed status reports as requested.**Ensuring Client Technology Needs are Met**- Assists in disaster recovery and business continuity as it relates to technology.- Provides technical guidance.- Escalates support for all Marriott approved technology solutions (i.E. mobility devices, GPNS) & Request Center Processes.- Provides escalation and guidance to property pertaining to guest & associate internet access requirements.- Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.- Moves/adds/changes PCs/peripherals; migrating data when necessary.- Performs routine desktop backup as scheduled or directed.- Provides end-user support.- Confirms technology security (i.E. encryption, patch deployment) and technology compliance (i.E. Quarterly ID Audits, MAARK1) measures are in place.- Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT&/or Vendor resources.- Assists in creating and maintaining secure server environment
