.The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Manage professional teams and departments through delegation of tasks and responsibilities- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements- Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel- Create and develop budget, policy formation and short-term resource planning- Manage occasionally complex and varied issues with significant departmental impact- Provide evaluative judgment based on analysis of information in complicated and unique situations- Ensure essential procedures are followed and contribute to the defining standards- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)- Extensive knowledge of the Client Onboarding processes- Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements- Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Proven organization and time management skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experience- Master's degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Este puesto se encuentra en el proceso de quejas de México. Es responsable de dar seguimiento a la atención de los Canales (regulatorios y no regulatorios) para registrarlos correctamente y a tiempo en el sistema One Complaint para el proceso de resolución para obtener el insumo para el análisis y atención de los casos.Adicional para cumplir con la regulación que se mencionó anteriormente en este documento, por otro lado estamos alineados al Procedimiento de Quejas e Inquietudes para GCB México
