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- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.
Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
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And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company's world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.- You deserve to work in a place where you feel well and welcome._
**We are searching the best talent for People Experience Manager to be in Juarez.
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**Purpose**:
The Senior Manager, Mexico & CENCA People Experience Operations (PxO), will be responsible for the leadership, delivery and execution of key People Experience Operations strategies and initiatives for their assigned region/cluster/country.
This is a complex position that must provide services directly to J&J customers in those countries, ensuring that operations and deliverables meet or exceed organizational objectives and service levels and integrate as appropriate with other functions areas.
The role will lead high performing local PxO teams to ensure a seamless experience for employees/managers and will work collaboratively with the Regional Hub/s, Contact Center and other GSHR teams to ensure seamless execution of the end-to-end People Experience Operations processes.
They will act as a change agent and support the broader HR service delivery model with a focus on operational excellence, customer service and continuous improvement.
They will be technology advocates focusing on process improvement and will participate in local, regional and/or global projects, interacting with global and regional HR networks.
This role will participate together with the Director, LATAM People Experience Operations on resource planning and support HR and budget management.
This role will be responsible for ensuring compliance and regulatory guidelines with local HR policies and legislations.
**You will be responsible for**:
**Strategic & Operational Management**:
- Directly lead, manage, and deliver operational excellence of retained operational and transactional activities in the country teams, related but not limited to employee data administration, local HR, benefits and leaves administration, statutory & regulatory filing, exit management, and physical employee records filing.
- Provide strategic direction for the development, leadership, and management of programs and services and serve as an escalation/approval point for critical issues.
- Partner with Regional People Experience Operations, Contact Center, GSHR and other functional areas to integrate and coordinate service delivery strategies and processes, focusing on improving customer experience and satisfaction.
- Serve as contact point for escalations and/or special projects that may be related, but not limited to acquisitions, divestitures, or restructuring within the business.
- Embed a culture of operational excellence and continuous improvement, managing performance and actively working to identify and implement improvements to meet SLAs, and drive customer experience, effectiveness and efficiency in the area of responsibility
- Work with local 3rd party vendors and provide feedback to the appropriate corporate team (i.e.
Total Rewards) regarding performance
**Operational Compliance and Improvement**
- Document Management Compliance: Oversight of Documentation standards, compliance, quality, & inventory for all PxO functions.
Provide quality assurance support to the contact center, regional Hub and other service center teams.
- Facilitate audits and assure compliance/date integrity efforts across teams.
Develop, execute and manage best practices and ensure that controls are implemented and maintained related to HR and contact center processes & transactions.
- Develop and implement strategic process improvements across to improve service delivery, efficiency, and effectiveness.
Leverage partner with Regional HR Operations and other service center teams, specialist groups, third party vendors, and others as appropriate.
- Define, measure and improve on key operational metrics related to HR transactional services and service center operations.
Review and provide guidance on operational reports and trends,