The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Manage professional teams and departments through delegation of tasks and responsibilities
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
- Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
- Create and develop budget, policy formation and short-term resource planning
- Manage occasionally complex and varied issues with significant departmental impact
- Provide evaluative judgment based on analysis of information in complicated and unique situations
- Ensure essential procedures are followed and contribute to the defining standards
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 6-10 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
- Extensive knowledge of the Client Onboarding processes
- Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
- Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Proven organization and time management skills
- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Conocimiento de procedimientos de Sucursal y Call Center.
- Este puesto se encuentra en el proceso de quejas de México.
- Es responsable de dar seguimiento a la atención de las quejas catalogadas como L2 (Quejas BAU).
- Alinearse a lo establecido dentro del Procedimiento de Quejas y Procupaciones para GCB México.
- Seguimiento y manejo de auditorías.
- Generación de presentaciones, y facilidad para poder exponer a níveles directivos, así como a equipo Global.
- Uso de Excel Intermedio (Tablas dinámicas)
- Alineación y seguimiento a Controles, Issues, Vallar y otros requerimientos asociados al proceso operativo.
- Ingles Intermedio
- Interacción con áreas de Negocio
- Resolución de problemas
- Habilidades de negociación
- Comunicación efectiva
- Capacidad de análisis**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting