.Performs tasks such as, but not limited to, the following:- Acts as the primary interface between the customer & the company for managing specific programs to achieve planned objectives.- Works with the site teams to plan & monitor activities to ensure that product deliveries & quality meet requirements & that projects/programs are on schedule.- Projects/programs include: MRP volumes & commitments, new product development support, manuf.Readiness reviews & contract execution.- Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.- Manages current & planned programs to achieve planned revenue.- Monitors plans to meet commitments & schedules for customers.- Coordinates action plans with the sites to correct out-of-plan conditions.- Communicates frequently with customers to help ensure satisfaction with the company & the products.- Solicits performance feedback & communicates information to internal teams & dpts.- Prepares, distributes & analyzes cust.Surveys & self-assessments.- Receives & resolves cust.Issues & complaints.- Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.- Participates in forecasting & planning & monitoring of efficiency & execution of account strategies.- Participates in the pricing/bid preparation process & contract development & mgt.- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers.- Provides performance reporting & analysis for monthly OPS Reviews & quarterly Cust.Performance Reviews.- Analyzes performance relative to targets.- Develops & implements plans to address problem areas.- Supports account planning, strategy development & sales.- Works with sales, BD, finance & customer to understand the customer's needs & develop proposals to meet those needs & achieve company objectives.- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.**Knowledge/Skills/Competencies**:- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.- GPMs supporting design services must have a working knowledge of design systems, product architectures and product development project management.- GPMs supporting repair services must understand WW logistics systems and product delivery methods- In-depth knowledge of the business issues associated with manufacturing PCBs.- In-depth knowledge of product pricing, contracts and contract negotiations.- Thorough understanding of business risks and price make up ( Value add and Materials )- Knowledge of systems asm and order fulfilment can be required- Excellent customer contact, negotiation and problem resolution skills