**Job Description**:
You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.
**Work Appropriately**
Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis
**What will you do?**
Respond to or process contingent worker requests
Review doubts with people's identities
Follow up on suppliers who will have access to GM sites
Collaborate cross functionally to develop creative solutions.
Ability to summarize critical issues with resolutions and communicate to leadership
Ability to be flexible and at times work extended and non-core hours to ensure issues are worked to resolution.
Ability to problem tackle complete issues and implement new and innovative strategies.
**Additional Job Description**:
- Frequent contact with others outside the work group - Including end-users
- Engage with customers in a professional and courteous manner
- Utilize all data systems and knowledge bases for resolution of problems, including 3rd Party Vendors, IT Support, Business Owners, Data Quality, etc.
- Complete all backend paperwork and issue logging in a timely manner
- Work involves accuracy and ability to make decisions within the limits of general policies and procedures. Significant independent judgment is used
- Report any unresolved issues to leadership for further escalation/resolution
- **GBS IAM Identity Lifecycle Operations Critical Skillsets**:
- Excellent problem solving skills
- High level analytical ability where problems are unusual and complex
- Ability to manage numerous tasks simultaneously and follow through to completion
- Ability to work at a detailed level while maintaining an overall perspective
- Customer Focused and detail oriented
- Good organizational and time management skills
- Effective written and verbal English communication skills
- Proficient in Microsoft Office products, Excel, Word, Outlook, OneNote, SharePoint
**Required Qualifications**:
- Demonstrated technical and professional skills in job-related areas
- Ability to manage numerous tasks simultaneously
- Bachelor's degree in technology, engineering, human resources or related discipline or equivalent experience
- Call Center work experience (desirable).
- Required experience in similar position: from 1 to 3 years.
- English Level: Intermediate
**Preferred Qualifications**:
- Demonstrated technical and professional skills in identity and access management (IAM) systems and related areas.
- Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
- Proven ability in project management skills and ability to teach others
- Demonstrated ability to manage multiple and significantly complex tasks and assignments with high level of autonomy and accountability for results
- Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization, outside suppliers, and participate on multi-functional teams
- Excellent at building relationships with team members and customers to solve problems and resolve issues
- Experience on data analysis & quality customer experience
- Microsoft Office
Just so you know diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.