.C.H. Robinson is seeking Global Forwarding Agents (GFA) to join our new Automotive Competency Center Branch! In this role, you'll manage and operate the shipment lifecycle for complex and strategic accounts, serving as a key customer contact and subject matter expert. If you're dedicated, experienced, and ready to make an impact, we'd love to see you apply! As a Global Forwarding Agent, you will play a crucial role in managing and overseeing the entire shipment lifecycle for your assigned accounts. You will be responsible for ensuring that all customer requirements are met with accuracy and efficiency. Your duties will include executing and supervising tasks for each shipment, maintaining daily communication, generating reports, and managing emails. You will take full ownership of your accounts, driving their success through proactive and dedicated service. If this all sounds good, let's talk more about what you'll be working on. DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consist of, but are not limited to, the following: Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Understand and input applicable financial components of shipments to generate correct billing for customers. Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally. Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc. Create, maintain, and update shipments in Navisphere, ensuring accurate data. Full understanding of pricing. Provides quotes based on needs of customer and network. Provides track and trace service to customers and generates shipment documents. Ensure a high level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc. Facilitate Relationships: Build great relationships with customers, responding timely and following up on issue resolution. Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors. Promote a positive working relationship for all team members. Participate, as needed, in new customer implementations and business meetings. Other Activities: Ensure customer SOPs are maintained and adhered to. Work according to CHR, local and global laws, regulations, and procedures. Other duties or responsibilities as assigned according to the team and/or country specific requirements. Required Qualifications: High school degree or GED equivalent. Minimum of 1 year of Global Forwarding experience. Fluent in Spanish and English (written and verbal). Strong experience working with automotive accounts