Additional Job Description**We're C.H. Robinson, one of the world's largest logistics platforms, and we're looking for our next Global Forwarding Coordinator. Is that you? Are you detail-oriented, service-savvy, and a problem-solver? If so, this might be the perfect role for you.**
As a Global Forwarding Coordinator, you will work directly with carriers to manage and execute the daily shipment of freight for our customers. You'll be responsible for maintaining the accuracy of shipment information, tracking and tracing loads, and resolving issues as they arise. Our successful Global Forwarding Coordinators thrive in a fast-paced environment, using their strong communication skills to develop and grow relationships with our carriers.
**We offer a dynamic, comprehensive onboarding program that jumpstarts your knowledge of C.H. Robinson and the logistics industry. You will gain valuable insights through interactive training, self-guided learning, in-office coaching, and mentoring. After this experience, you will be ready to become a high-performing member of our team and contribute to our success.**
**If this all sounds good, let's talk more about what you'll be working on.**
**Responsibilities**:
**Maintain Operational Excellence**:
- Understand the processes involved in international shipping from purchase order issuance to the delivery of cargo at the ultimate destination.
- Assist GF personnel and other third parties with inquiries and problem resolution.
- Generate, file, and maintain up-to-date and accurate customer records, reports, and shipment documentation.
- Provide tracking and tracing services for customer shipments.
- Perform load audits and ensure customer data integrity.
**Facilitate Relationships**:
- Collaborate with international team members and third-party agents to ensure efficiency and excellent customer service.
- Build strong relationships with customers, responding timely and following up on issue resolution.
- Provide reporting and documentation support to internal and external customers.
- Ensure adherence to customer SOPs, government agency regulations, and C.H. Robinson company standards.
Required Qualifications:
- High school diploma or GED.
- Fluent in Spanish and English (written and verbal).
Preferred Qualifications:
- Minimum 2 years of previous working experience.
- Proficient in Microsoft Office Suite.
- Excellent verbal and written communication skills and phone etiquette.
- Ability to work in a fast-paced, deadline-driven environment with attention to detail and accuracy.
- Values a diverse and inclusive work environment.
**If this sounds like the job for you, let's talk! We can't wait to hear from you!**
**Equal Opportunity and Affirmative Action Employer**:
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. Our commitment to providing an inclusive environment, free from harassment and discrimination, ensures all employees feel welcomed, valued, and respected.
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
**Benefits**
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.