In credit & collections you'll learn negotiation skills that you won't find in any financial organization.We are the organization that interacts with the most teams inside HP, ensuring a wide network and exposure.Responsibilities:Analyzes and researches customer receivables account delinquency and determines the type of communication method to facilitate payment.Resolves disputes related to customer payment on delinquent accounts and negotiates to ensure payment from the customer.Recognizes trends for non-payment and resolves issues by engaging internal partners.Utilizes a strategic approach in collections activity, influencing customer payment behavior through developing key customer and partner relationships, resourcing effectively, and driving solutions.Reduces the time spent on the account through increased portfolio effectiveness.Minimizes write-offs and bad debts through early identification of risk receivables.Provides strong evidence of leadership capabilities by performing by example.Education and Experience Required:First level university degree with a focus in business or economics recommended or equivalent experience.Typically 2-4 years of experience in collections.Knowledge and Skills:Intermediate written and verbal communication, negotiation, and conflict resolution skills.Intermediate accounting knowledge.Basic computer skills.Intermediate prioritization skills.Basic understanding of risk mitigation tools.Intermediate understanding of HP's order management process.Intermediate understanding of HP's dispute management process.Intermediate understanding of collection processes and financial concepts.Intermediate influence skills.Data analysis: Power BI & advanced Excel.Nice to have: Programming (PowerQuery and Python).#J-18808-Ljbffr