Global Payroll Operations Specialist (Mexico)About RipplingRippling gives businesses one place to run HR, IT, and Finance.
It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers.
For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.This role, Global Payroll Operations Specialist, is a critical hire for the Global Payroll Operations team that will be fully dedicated to developing and executing new capabilities.
This role will own all operational aspects across general LATAM experience with a focus on Mexico, relationships with our external partners, and drive our expansion into new customer segments and geographies.What you will doExecute timely filings and payments for all customers within LATAMDrive issue resolution and communication with various government agencies; you will directly interface with our customers and resolve issues on their behalfWork closely with Global Payroll Engineering and Product teams to ensure that:Natively built payroll software supports key payroll and tax compliance requirementsProduct bugs and product issues (e.G., calculation errors, file generation errors) are quickly addressedInternal tooling requirements are properly prioritized and implementedWhat you will needExperience running payroll in LATAM required; either direct payroll processing experience or through a vendor is acceptableStrong knowledge of LATAM payroll taxation and complianceNative Spanish SpeakerMinimum of 3+ years in global payroll tax and minimum of 3+ years in client-facing roleAbility to manage and solve a queue of customer support ticketsExperience in tax notice resolution, tax filings, agency communication, and compliance requirementsStrong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and executionExperience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plusAbility to overlap with U.S. hours (both Eastern and Pacific time zone - EST/PST)Required: Proficient in English; written and verbal communication skills#J-18808-Ljbffr