-Job description
**Role purpose**
- Execute gap analysis for value offer in GPB according to global standars and market analysis
- Work with GPB Group, Region and Country stakeholders in WPB and other businesses in HSBC to grow our GPB franchise through customer growth, enhanced customer experience and deepened client relationships
- Monitor execution rules for GPB proposition according to the global definitions (FIM)
- Implement and track initiatives focused in enhance product and services portfolio offer to GPB customers and to negotiate better conditions in products and services for the customers.
- Work with marketing and product owners to ensure campaigns are aligned to the GPB global definition value offer and materials are aligned to the customer segment.
- Design and ensure approvals of MKT materials for GPB proposition (customer facing) according to the local regulation and GPB principles.
- Provide training about GPB value proposition offer and developing of sales support materials for proposition
- Participate in product & services design and development flows in new products and changes to the existing, as SME in GPB proposition.
- Responsible for compliance with GPB Group standards and monitor execution of monitoring controls for eligibility criteria.
**Principal Accountabilities and Responsibilities**
- Define and agreed product portfolio and services for GPB customers in collaboration with product owners and aligned business strategy
- Participate in GPB proposition strategy definitions and implementation as SME
**Client Focus / Stakeholders**
- NPS metrics
- Define and agreed with relevant stakeholders, continuous improvements to provide better services to GPB customers
- Product and services portfolio aligned with customer needs and business strategy
**Leadership & Teamwork**
- Manage teams out of the leadership scope to align priorities and influence people to implement improvements for GPB customers
- Attract, develop, and motivate different business areas to have a common objective
Requirements
- Verifiable written and conversational English
- Excellent analytical capacity and management of intermediate Excel (macros, dynamic tables) as well as Office packages including Power Point.
- Creative vision for the coordination and execution of projects within the business with local, regional and global teams, as well as stakeholder management and prioritization of activities.
- Negotiation capacity since in the function he has to interact a lot with 2LoD and risk stewarts looking for improvements in processes and better times for the benefit of the business and the client.
- Desirable experience in the design of high-level and detailed process flows.
- Vision of transformation, proactivity and problem solving, as well as not being afraid to take ownership of the issues.
- That he really wants to look for improvements and execute them.
- A great desire to learn and propose new ways of doing things, always with a view to improving the customer service experience.
- Experience as Product / Project manager (desirable)
- "At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen."_
- "At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights"._
